Mission statements seem to be just about
everywhere these days. In fact, a study by
Boston based Bain & Company (1999) suggests
that mission statements are one of the most
popular management tools ever used on our
planet. However, when one understands the
motivation for and benefits from having a
mission statement, it becomes easy to
understand their popularity. In their most basic
form, a mission statement is a formal written
document intended to capture an organization's
unique raison d'eAtre. It should answer such vital
questions as: why do we exist, what is our real
purpose and what are we trying to accomplish
(Bart, 1996a; 1996b; 1997a; 1997b; 1998a;
1998b; 1999; Bart and Baetz, 1998; Byars,
1984; 1987; Campbell, 1989; 1993; Campbell
and Yeung, 1991; Daft and Fitzgerald, 1992;
David, 1989; 1993; Germain and Cooper, 1990;
Ginter et al., 1998; Higgins and Vincze, 1989;
Ireland and Hitt, 1992; Klemm et al., 1991;
McGinnis, 1981; Medley, 1992; Thompson
and Strickland, 1996; Gibson et al., 1990;
Bryson, 1995).
When an organization works diligently at
finding the answer to these questions, the result
is supposed to be a more focussed and inspired
organization. There is less organizational
confusion and contradiction because scarce
organizational resources, such as money and
management attention, are aligned to suit the
dictates and requirements of the mission. The
needs of all-important ``stakeholders'' (i.e.
customers, employees, suppliers, communities
and shareholders) are also addressed and well
balanced. Employees, especially, feel a greater
degree of comfort as their actions and behaviors
are directed towards and enthused by a set of
common organizational goals. They have a
``sense of mission''. Thus, as hypercompetition,
increased specialization and wa
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