Comunicare de Afaceri

Success in business - ability to communicate inside & outside the company

When is communication effective?

Only when others understand your message and respond to it the way you want them to

Effective communication:

• manage your work flow

• improve business relationships

• enhance your professional image

• other important benefits:

What do employers expect from you?

competent - communication tasks

Specific skills - advance in career

• organizing ideas and information coherently and completely

• expressing and presenting ideas coherently and persuasively

• listening to others effectively (active listening)

• communicating effectively with people from diverse backgrounds and having different experiences

• using communication technologies effectively and efficiently

• communicating in a civilised manner that reflects contemporary expectations of business etiquette

• communicating ethically, even when choices are not crystal clear

Characteristics of Effective Communication

„Knowledge may be power, but communication skills are the primary raw materials of good client relationships.” (project manager at NASA's Marshal Space Flight Center)

• provide practical information

• give facts rather than impression

• clarify and condense information

• state precise responsibilities

• persuade others and offer recommendations

Communication in Organizational Settings

Communication = vital link bet. people / information

Internal & external communication

Formal and Informal Communication

CURS MASTER A.S.E.